Online StoreData Recovery Service Options
Following your free phone consultation and comprehensive evaluation including Ontrack® Verifile™ online diagnostic reports, which lists all your recoverable files, you select from a variety of service methods and service levels.
Service Methods
Ontrack® Data Recovery Remote Services
- Data recovery performed remotely through secure modem or internet in as little as one hour
- Fast, convenient and cost effective for situations where hardware is functioning properly
- Kroll Ontrack® is the ONLY provider of this technically advanced, proprietary remote service
- Service provided to every city and country in the world; no need to ship equipment anywhere
What is remote data recovery?
Remote data recovery™ (RDR) is a patented technology, allowing our engineers to perform a lab-quality data recovery right on your server, desktop or laptop through a modem or Internet connection. The only requirement is that the storage device is operational.
How does RDR work?
RDR consists of three main components:
- Communications Client – The user initiates a connection to an Ontrack RDR Server using the specially designed RDR QuickStart™ software. The RDR Client currently works with Microsoft Windows® versions 2000/2003/XP/Vista/7/2008.
- RDR Server – Locations around the world to facilitate connections.
- RDR Workstation – Used by Kroll Ontrack engineers to recover your valuable data.
What is remote data recovery?
Remote data recovery™ (RDR) is a patented technology, allowing our engineers to perform a lab-quality data recovery right on your server, desktop or laptop through a modem or Internet connection. The only requirement is that the storage device is operational.
How is the data actually recovered for me?
Your recovered data is restored to your system or copied to a new destination and is accessible immediately upon completion of the recovery.
I am worried about the security of the data on my network; how does Kroll Ontrack handle the security of my data in RDR?
Your data’s security is assured thanks to the Kroll Ontrack proprietary communication protocol, encrypted packets and secure facilities.
Does it take a long time to establish the connection to RDR?
No. Many customers get connected in less than ten minutes. Once connected, the RDR engineer takes over, freeing the customer to work on other projects.
Can I use RDR if I have a proxy server or firewall?
Yes.
The drive does not show up in Windows; how can you recover it remotely?
In the majority of cases, we can access a drive that is not showing up in Windows Explorer® because we access the drive at a sector level rather than at an OS level. Partition or structure problems can cause a drive not to show up in Windows Explorer, even though it is available to us at a sector level.
What types of systems and media can you recover with RDR?
RDR technology works for all types of recoveries on all types of systems where your hardware is functioning normally (not failing or damaged).
What are the advantages to using RDR?
There are many advantages to using RDR, including:
- Accessible 24 hours a day/seven days a week from anywhere in the world with the ability to recover data in as little as one hour.
- Elimination of shipping time makes RDR the fastest, most convenient and cost-effective solution available.
- Your data's security is assured. The Kroll Ontrack security features help protect systems and data throughout the entire recovery process.
- Ensures the best possible results and the highest quality recovery in an efficient and convenient manner.
How do I know if RDR can handle my type of recovery?
Contact Kroll Ontrack data recovery experts at +65 6296 5131 for a free consultation or request an online service quote.
Ontrack® Data Recovery Cleanroom Services
- Data recovery performed in secure Kroll Ontrack cleanroom labs - designed for opening hard drives and other devices – in as little as 24 hours
- Cost effective solution for complex and extreme situations where hardware is not functioning properly or is damaged (unusual noises, grinding, blank screen, etc.)
Ontrack® Data Recovery On-Site Services
- Data recovery performed at your location typically within 24 hours upon arrival of Kroll Ontrack’s engineer team
- This method is generally for the most complex and sensitive situations
Ontrack® Data Recovery Custom Solutions
- Data recovery service for your proprietary and/or highly complex systems
- Our R&D team works with your developers or IT staff to create customised recovery tools to extract your lost data
- Kroll Ontrack is the only data recovery provider that offers custom-designed recovery solutions for proprietary systems
Service Levels
Kroll Ontrack offers several service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss and reflect typical or average turnaround times.
| Service Level | Step 1 - Evaluation | Step 2 - Recovery |
|
Evaluation Report¹ Delivered to You |
Recovered Data² Delivered to You | |
| Standard | 24 - 48 hours | 3 - 5 business days |
| Priority | 12 - 24 hours | 2 - 3 business days |
| Emergency | 6 - 12 hours | 24 hours |
| On-Site | 12 hours | 24 hours |
¹ Evaluation Report - Engineers analyse your media, determine the condition of the data and provide you with an online report showing all recoverable files BEFORE making decisions to proceed with a data recovery service.
² Recovered Data - After your data is recovered, it’s returned on the media of your choice (hard drive, CD, DVD, tape, USB drive).
